Frequently Asked Qestions

Below is a list of frequently asked questions. If you have any questions or concerns you don’t see listed, please contact us.


 

SHOULD I REFRIGERATE MY CUPCAKES?

Any cupcakes with filling or cream cheese frosting should be refrigerated. Other cupcakes can be stored at room temperature.

 

ARE YOUR VEGAN CUPCAKES HEALTHY?

No. None of our cupcakes are healthy. Some are dairy-free, most of our ingredients are organic, and we add no preservatives or artificial colors or flavors. But there’s sugar. Pure cane sugar, confectioners’ sugar, brown sugar… lots of sugar. And some have rum.

 

IS YOUR FACILITY NUT-FREE?

Yes, our facility is nut-free. Additionally, our all-purpose flour, chocolate bars, chocolate-covered pretzels, and Vanilla Extract all come from either nut-free companies or companies that produce these products in nut-free facilities. HOWEVER, we cannot make any guarantees that our other ingredients came from nut-free facilities, therefore cross-contamination may have occurred prior to arriving in our facility.

 

ARE YOUR GLUTEN-FREE CUPCAKES SUITABLE FOR PEOPLE WITH CELIAC DISEASE?

No. While we make every attempt to avoid cross-contamination, our gluten-free cupcakes are made in the same facility as our regular cupcakes.

  

WHY WAS MY ORDER CANCELLED?

If your order was cancelled, it was more than likely because you ordered something we don't sell (for instance, you might have ordered Red Velvet Cupcakes and then put in the Notes section "please make them gluten-free and vegan." We don't sell gluten-free, vegan Red Velvet Cupcakes). We initially would contact customers whenever we received orders for items we don't sell; however we are now receiving a significant number of these orders and do not have the staffing to respond to everyone. If you have any questions, please contact us before placing an order.

 

CAN I CUSTOMIZE MY CUPCAKE DESIGNS?

Possibly. If you want sprinkles or food coloring, that’s an easy one. Just give us 48 hours notice, and we'll do what we can to make it happen. Unfortunately, we don't do custom flavors or fancy designs, but if you want to customize your cupcakes with edible cupcake toppers, that's an option that can be found HERE.